Quality Policy

Introduction

Ms Matter Ltd. is committed to delivering high-quality products and services that meet or exceed our customers’ expectations. This Quality Policy outlines our commitment to maintaining an effective Quality Management System (QMS) that complies with the requirements of ISO 9001:2015.

Quality Objectives

  • Customer Satisfaction: We strive to understand and meet the needs of our customers, delivering products and services that fulfill their requirements and enhance their satisfaction.
  • Continuous Improvement: We are committed to the continuous improvement of our processes, products, and services to achieve higher efficiency and effectiveness.
  • Compliance and Standards: We ensure that our products and services comply with all applicable legal, regulatory, and contractual requirements.
  • Employee Engagement: We recognize that our employees are our most valuable asset and are committed to their continuous development and involvement in achieving our quality objectives.

Commitment to Quality

To achieve our quality objectives, we:

  • Maintain a Quality Management System that complies with the requirements of ISO 9001:2015.
  • Regularly review and improve the effectiveness of our QMS through internal audits, management reviews, and feedback from customers and stakeholders.
  • Set and review quality objectives and targets that are aligned with our strategic direction and customer needs.
  • Provide necessary resources and training to our employees to enhance their skills, awareness, and competence.
  • Foster a culture of quality, encouraging all employees to take ownership of the quality of their work and to participate in the continuous improvement process.

Implementation and Communication

This Quality Policy is communicated to all employees, suppliers, and stakeholders and is available to the public on our website. It is reviewed periodically to ensure its continued suitability and relevance to our business objectives and customer needs.

By implementing and adhering to this Quality Policy, Ms Matter Ltd. is committed to being a leader in quality and customer satisfaction in our industry.

Review and Improvement

We will regularly monitor and measure our performance against this policy and our quality objectives, taking corrective and preventive actions as necessary to drive continual improvement.

Authorized by: 
Date: 10.06.2024